I just bought the Samsung Galaxy Watch 7 and I want to pair my phone sim to this watch as It supports LTE. However the message keeps showing that Airtel does not have any mobile plans for watches.
I am told that it works with Airtel postpaid plan and I am paying for Airtel postpaid sim.
Model number CPH2573 SM-L315F
Watch EID:
(not sure whether to post this here or not)
Galaxy Wearable version 2.2.59.24061361 2.2.15.24070851
Software version L315FXXU1AXFA
Error -1
This error always appears whether I reset the watch, unpair and repair the watch via the phone(samsung wearable app is used on my non samsung phone) and I contacted Airtel few times now. One mail says that they are working on it but the two calls I made said that they have unpaired it on their side and asked me to pair it after half an hour or reset it and try again.
Anyone else has experienced issues with this watch for Airtel sim?
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Activating the Galaxy Watch’s mobile network: You can receive calls and messages on your Galaxy Watch without mobile devices and also use various other services through the mobile network after activating it.
1. Check that the service providers of your Galaxy Watch and mobile device are the same. The connection method may vary depending on the service provider and region.
2. The mobile device must be connected to a Wi-Fi or mobile network.
3. You can activate the mobile network only when you use a mobile device running the Android operating system 5.0 or later and with 1.5 GB of RAM or more.
4. If the mobile network cannot be activated properly, contact your service provider.
5. While connecting your Galaxy Watch to the mobile device, activate the mobile network on the Mobile service for your watch screen.
6. On the Galaxy Watch’s Apps screen, tap Settings → Select Connections → Select Mobile networks and follow the on-screen instructions to complete the connection.
7. Launch Galaxy Wearable on your mobile device, tap SETTINGS → Select Mobile networks, and then follow the on-screen instructions to complete the connection.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Hello, even i am facing the same issue. Bought galaxy watch 7 and have Motorola phone with Airtel postpaid. I am encountering the same issue. It might be due to buggy watch 7 android plugin or Airtel compatibility. Hope it gets resolved soon.
I found a simple work around. We have to insert our desired sim in any Samsung phone and pair it with galaxy wear app and then we can find the mobile plans option working and apply the existing mobile plan to your watch and finish setup which will activate the mobile plan in watch. Then remove that sim and use in any other phone.
I am facing the same exact issue. I went to 3 different Airtel Customer service stores in Mumbai. They have no clue. Only thing they say is that phone needs to be Samsung. I don't believe this watch is restricted to Samsung phones only. Also, I went to Samsung Customer Service Center, they simply turned me away saying that they don't deal with esim related issues. So basically both Samsung and Airtel are tossing the blame on to the oher side. I am going to try putting the Sim in a Samsung phone and see what happens. I am not sure if it is possible to pair the watch with 2 different phones at the same time. I will come back if it works.
For all those who are not able to activate cellular/LTE using Airtel SIM on the Galaxy watch ultra, here are the steps that worked for me. Please note that I have a Pixel 8 Pro and this was the reason it was not working. Although I feel it is some kind of bug, you need a Samsung phone to activate it. Once activated, you will be able to use the watch with Airtel and also paired with Pixel 8 Pro. One more thing to note is that I had an Airtel Postpaid ESIM on my Pixel phone. So, here are the steps:
1) Convert your Airtel Esim to Physical SIM, this can be done from any Airtel store
2) Once your physical SIM is activated, put it in any Samsung phone, I think the phone needs to be on fairly latest android version
3) Add your Google account to the Samsung phone (this account needs to be same that is on the watch)
4) Install Galaxy wear app on the Samsung phone. Update it if it is already there on the phone.
5) On the watch Go to Settings → Connections → click on ‘Transfer watch to new phone’ option under the ‘ Looking for this’ section
6) You will get a connection prompt for the watch on the Samsung phone, Pair it.
7) Once paired and ready to use, on the Galaxy wear app, go to Mobile Plans, Select the Airtel Sim and Voila! You will be able to proceed with activation (hopefully).
😎 You will see the cellular sign on the watch and will be able to make and receive calls without the phone around.
9) Now you can remove the Airtel Sim from the Samsung phone and put it back in your non-samsung android phone.
10) On the watch you need to repeat Step 5) to connect the watch to your non-samsung android phone. Even if the watch prompts to reset and re-pair, go ahead and do that. It will not lose the cellular activation on the watch
11) You can safely remove your Google account from the Samsung phone and also disconnect the watch from the Samsung phone.
Note: Before this workaround, I called up both Samsung and Airtel Customer Care and also visited Service centres of Airtel and Samsung. Nobody has a clue about this issue.
