Galaxy Watch 4 - LTE Not working with Airtel post paid/Non Samsung Phones

[Ashish Nagar]

I am intentionally starting a fresh thread, on the same topic that I had raised one week back on another thread.

I bought a Samsung Galaxy Watch 4 LTE Classic 46 mm, but it seems my 40k has gone down the drain. The watch does not support hardware/software of any other make but Samsung, especially when being used with an Airtel (Postpaid) connection. I am using a One Plus Nord phone and the watch is getting connected on Bluetooth but I am not able to activate its LTE/Esim facility

Airtel Staff have given it in email/writing that this cannot be done as it is Samsung's limitation

Samsung has not responded with any solution, in fact, they have not responded only. My hundreds of calls to their call centre have found no solution, every time i ham told someone from the expert team will call up, but no response yet.

Feeling so very let down by a company that is supposed to be one of the lead mobile hardware manufacturers and their completely useless staff.  All prospective buyers please think again and infact refrain from buying any Samsung India product. 

Message from an extremely frustrated Samsung Costumer

[Falcon21]

The problem is not with Airtel Postpaid as you can easily use your airtel postpaid sim to activate lte. The problem lies with oneplus phone, I have seen many oneplus forums talking about this issue. One thing u can try is put your sim in any samsung phone and activate lte from wearable app, then after activation of lte again put your sim back in oneplus phone. This was the solution someone gave few months back on samsung forum

[ram841]

I cannot agree , i have oneplus 6T , with Airtel postpaid and Jio Pre paid . I am able to activate LTE with Jio on same phone but not with Airtel. So this issue is completely between Airtel and Samsung. seems to be Samsung not looking at all on watch service in india ...neither is working on these cellular vendor to fix the LTE activation issue   nor working with government to enable BP or EGC ..without these advance feature .in use i think buying such coastally watch is just waste of moony as the common feature now even provided by 5K smartwatch  

[pmshivaprasad]

Yes, it's problem with Airtel verification software. It check for mobile make like pixel, samsung and moto ( few models) and iPhone else access is denied. We can alternatively using samsung phone initially to activate the mobile plan on watch 4 and then switch to OnePlus. This worked for Airtel on OnePlus 10 pro in India.

[sharmaji81]

CarrierAggrigationF62

[Samsung_Support2]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurred.

Thank you for writing to Samsung. 
  
Warm Regards,  
Samsung Customer Support 

[vikaspatel1]

Can you please let us know thst airtel prepaid esim will work with watch 4 lte classic or not ? I have recently purchased watch 4 classic lte and i am not able to add airtel esim through airtel thanks app.. please guide

[yuvraj22]

You get any solution to that? I'm also having this kind of problem.

[vikaspatel1]

The answer is no. Not working with airtel prepaid 5g. Sad truth .using it as smart watch only