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WearablesDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, it seems you have already coordinated with our support team, and they've provided you with guidance. We suggest that you visit the service center and consult directly with our technical team. They will be able to inspect your device physically and provide you with detailed information and assistance based on their findings.
You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
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