Original topic:

GW4 BIA Sensor not working after Oneui 6 update

(Topic created on: 01-01-2025 07:28 PM)
344 Views
dnamb
Beginner Level 3
Options
Wearables
Basically the title, the diagnosis feature within members app also states BIA sensor is not working. Additionally, the watch is not detecting if it worn or not.
2 Comments
cs_member10
Moderator
Moderator
Options
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Path share log file: (Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

0 Likes
NiladriC
Active Level 2
Wearables
Same here for my watch 6 .. is there till this problems exist ?
0 Likes