Original topic:

Galaxy watch 4 classic display went orange while charging

(Topic created on: Wednesday)
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Suraj23251
Beginner Level 2
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Wearables

While charging my Galaxy watch 4 classic that is only 1 year 2 month old suddenly went orange color, the display only showing orange background with white dot on top. My watch has no physical damage nor water damage. 

I visited the Samsung service center still yet no resolve, they lack the information regarding the issue and ask me to pay 6000 rupees. 

When I research about this issue on internet many people getting this same issues. I feel like Samsung selling faulty device and they refuse to answer about this issue. 

As I suggested by customer service I tried resetting the watch but no gain,  I've also ask the service guy to format and reset the watch they did nothing. IMG_20241229_102549.jpgIMG-20241229-WA0001.jpeg

2 Comments
AudioJack35
Active Level 6
Wearables
Good luck and welcome to the "Samsung's warranty end, device dead gang"😥
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cs_member10
Expert Level 5
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As you have already connected with our service team, they have guided you after inspecting the device. According to Samsung policies, please be informed that charges for repair are applicable. We recommend that you kindly coordinate with the service team for any further assistance regarding this matter.

They will ensure you receive original parts at a genuine cost, along with a service invoice.

Warm Regards,
Samsung Customer Support

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