Original topic:

Samsung Galaxy Watch 4 LTE Outgoing Calls issue

(Topic created on: 10-12-2023 12:13 PM)
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srini0301
Active Level 4
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Wearables
Hello Memnbers 
 There is a problem with my Watch 4 classic LTE version . My outgoing call from watch is not lasting more than 1 minute and heating alert is coming on the watch even kept below the AC for testing purpose . Incoming call lasted for 2 mins in LTE mode with out connecting Bluetooth . After that I tested with connecting Bluetooth with my watch and call lasted for more than 5 mins . Can someone in the community help me out by testing the same in LTE mode with out connecting Bluetooth and make make out going call from the watch and check for the duration of the call . Please check and let me know for my reference .
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6 Comments
cs_member10
Expert Level 5
Wearables

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly perform the following steps to resolve your issue.

1-Kindly open the Apps screen on a watch.
2-Swipe the screen and tap on General.
3-Reset.

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

 

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srini0301
Active Level 4
Wearables
Reset has been done - Firmware is up to date . please confirm me with the LTE calling timing whether it is more than 3 minutes or less than 3 minutes in watch 4 classic lte version .
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Roshanjh
Active Level 1
Wearables
It is only random time and after getting ui5, the call time has been reduced. I am also suffering with same problem and samsung does not have any solution regarding this.
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srini0301
Active Level 4
Wearables
What is the maximum calling time for a call on lte mode on ?
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Roshanjh
Active Level 1
Wearables
I got 10 min
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srini0301
Active Level 4
Wearables
Lucky you !!! I'm not getting maximum of 2minutes even after service engineer flashed firmware multiple times .
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