Samsung Fit 3 reverse sync issue

[Falcon23]

I am facing an issue since several days on my Samsung Fit 3 band. It reverse syncs the steps from the phone to the watch.

E.g. I have 5000 steps on my watch and 300 steps on my phone. After a while the steps on the watch is reverse synced to 300 steps. 

This needs to be fixed ASAP. 

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Before performing the factory data reset, don't forget to backup all the important data stored.

Fit3 can be reset from the watch. Use the steps below to complete the reset:
Tap the Home key, and then swipe down to open the Quick settings panel.
Swipe all the way to the right, and then tap More options (the three vertical dots).
Tap the Reset icon at the bottom, and then tap the checkmark to confirm the reset.

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support.