Hi. I have a fit 3 and when I go out for a walk with out my phone and come back , it reduces all my steps to the number which is there on the phone . Does anyone have the same issue
This might be a communication issue. I may be not the right person to know about this, but I would recommend keeping your phone alongside, as it uses bluetooth not a mobile network.
If then facing this issue. Please take your device to service center, after registering an error via Members app.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
