exactly what the title says they won't show up on bluetooth tooth list or the wearable app list when the case is open. I searched a lot and all of them said to reset them through the app which i can't do cause they aren't paired and i can't go to the service centers as they are closed due of covid-19. please help.
it was only connected to my phone for about 2 months and then one day it just wouldn't connect so i unpaired the thing and then tried again and it wouldn't work. note to self google issue's before unpairing devices.😑
if you mean by holding both buds touch pads at the same time for 6 secs then yes i tried it and sadly it didn't work. tried it with both buds in case and then both in ear and none worked.
It didn't work for me in the 1st time..... Cycle is "Open case - hold on to Buds - blinking appears - if not - remove buds & put em back-close case " I tried this for 4 times & in the 5th time I was able to get the hard reset (blinking light on case)
I tried what you suggested, i opened up the case, held the buds for 6 seconds, tried this for a half hour, it was getting late, so I decided to try the next day. I then turned off my laptop. Then I decided to open the case and open up the samsung wearable app, as soon as I did, BOOOOOM, it paired with my samsung galaxy 10. It was the laptop causing interference with the signal to the app on the phone. Today, i made sure that my tablet, android tv were off before i tried to pair again, now it works fabulously. Thought i would share my information, to turn off or put in airplane mode all other phones, tablets and android tvs or internet capable tvs before you pair your galaxy buds.
Please perform the below mentioned steps to resolve the issue:
1. Reset app preferences. Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
