Level U2 connection issue

[Anandsingh01]

Hi there, I was bought a level U2 bluetooth earphone 2 weeks ago. Why this is not showing in 'samsung level' app ? any solution to this problem. Please tell me what should I have to do.

I am using 'samsung galaxy M21' Old edition.

[Anikroyale]

Samsung Level app does not support the new Level U2. I am also a Level U2 user and the lack of support pains me.

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* Reset app preferences.
Settings > Apps > More option or on three dots at the top right corner of the screen > Reset App Preferences.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support 

[GarvitSaxena]

Same issue with me.. no resolution