I have recently got my galaxy buds 3 pro, updated them to latest version.
Now I have 2 major issues with them.
1st- when i switch to ambient or noise cancellation on, they sound like Mono earphones. As soon as I turn off ambient or noise cancelation, sound goes to normal.
2nd. Whenever i change the equalizer to custom, the volume drops by like 10 to 20%. For example, wearable app has a default EQ which is Bass Boost, it sounds normal. But when I customise the same settings of bass boost to custom EQ, and switch back forth to bass booster and custom, I can hear the volume drop.
Now same bass boost and custom has same eq settings but volume drops as soon as I click custom and goes back to normal on bass boost.
I paid a hefty amount for this product and it came out to be a crappy product. I dont know if it is a fault due to software or the product itself has issues.
As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.
Samsung Members Application(Wearable app>Three dots>Settings>Contact Us> Send feedback>Choose Composer> Select error report > select the appropriate issue category> Type your query and send.)
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
