Original topic:

A71 samsung software update one ui 6.0 please problem

(Topic created on: 04-07-2024 08:50 AM)
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4 Comments
Uzumaki_Nc
Active Level 4
Unpacked 2024
Not eligible
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cs_member10
Expert Level 5
Unpacked 2024

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that as per the Samsung update policy, there are one latest and two major software updates provided for Galaxy devices and Monthly security patch updates regularly for 5 years. Your device is not eligible for the Android OS update and the security patch updates.

If you are facing an issue kindly elaborate on your concern in detail. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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Archie03
Beginner Level 2
Unpacked 2024
My phone A71 is not reading the Sim after the update and there is no mobile network after I updated the software. Tried the Sim in other phones and it worked there so Sim is not a problem. Can you pls help? Tried all opyion and factory reset too buy no luck
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Nirav_Parmar
Active Level 4
Unpacked 2024
So, is A71 not eligible for anymore OS updates or security patches? I bought the mobile in Nov20. Last security patch update shows date 1 Aug23
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