J7 prime Charging Issue!

[Kulss]

Hello SAMSUNG... this is to inform you that there is an charging issue which i'v been facing since 2weeks. No doubt battery backup is good but it takes a couple of hours to get boost up the battery % after the latest software upgradation package.. soon i need a solution team Samsung... help me out.
Model- J7Prime..

[Atanuu]

Yes I am facing same problem bro, Hello SAMSUNG please solved it next update

[rishvkumar]

same

[mrsunny]

100 % to 24 % by restart

[admin_]

Thanks for being with Samsung and for sharing your concern. The relevant department may serve you better/speedily, if you can provide logs/video by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports).

For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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[Rajkumar9737013047]

Nice

[Meerdanish]

same problem

[sambty]

yes i am also facing same problem

[ARV]

yes i am also facing same problem

[dushant2000kumar]

yes i also face same prblm why it takes soo muchh time to charge