J7 PRIME Battery Issue

[anonymus]

J7 Prime takes too much time in charging in comparison to J7 2016 version or any other Samsung device. Charger is Authenticated Samsung charger and no other issue

[mandro]

it takes to long to charge and charges with only Samsung charger quickly why it is so

[admin_]

"""Thank you for Joining Samsung community. We would recommend taking some troubleshooting steps to further isolate what you may be experiencing.
Find troubleshooting steps on provided link http://www.samsung.com/in/support/skp/faq/1116006
. Please let the community know what steps you have taken and if you have noticed any changes or improvements. This will help the Community to provide you steps without repeating any steps you may have already taken. ""
"