Original topic:

problem with my charging port

(Topic created on: 06-17-2020 04:34 PM)
597 Views
AMST
Active Level 2
Options
Tech Talk
Now my phone Galaxy A50, charging is not happening. Tried to contact service centers,  but they are not open. So finally went to another service centre which is too far as it is another place, they told me that they are not having stock of charging port PCB and it will take time for about 8-10days.
This problem occurred for 2nd time in my mobile.
This is the low quality items provide from such a good brand company, 
And,
Services are very poor from their service centres. 
It's not good on your part
0 Likes
12 Comments
hbpostve
Active Level 7
Tech Talk
have u got it changed
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform interactive check.

 

Open samsung member app > Get Help > Interactive check > Choose the phone hardware you want to check and optimize performance(eg. ports).

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
AMST
Active Level 2
Tech Talk
dear samsung,
I checked all those interactice checks also,
still my phone is not charging after connecting to charging cable.
its purely charging port problem, sometimes showing charging but slow,
and sometimes charging is not happening, not showing any symbol of charging.
Today I made call to Samsung service centre helpline, and able to get the co react numbers of service centres which are near/far from my place, in them, 2 centres people told me that their service centres are in closed condition(but customer care executive confirmed me that they are open & in running),
1 setvice centre person is not lifting phone & he told that he left it, & another PRN service centre people lifting phone, and they r telling me that it is a household service centre, but it is also same mobile mobile centre.
After sales service now became very poor, no proper response, no quality service.
0 Likes