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06-04-2020 07:45 AM in
Tech Talk
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06-06-2020 03:54 PM in
Tech TalkDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and perform following methods to resolve the Camera issue :
1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)
2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.
3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset
Please perform the below mentioned steps to resolve "fingerprint issue"issue:
1) The device may not recognize fingerprints that are affected by wrinkles, small or thin fingers.
2) To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.
Please be assured and to resolve "Battery drainage" issue kindly follow the given below steps:
1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.
For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
