Original topic:

Whatsapp verification code error

(Topic created on: 11-19-2023 11:48 PM)
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S_Kumar73
Expert Level 5
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Tech Talk
I did factory reset my S23 ultra and then try to login whatsapp but getting error. Unable to receive verification code. Tried multiple time. But no use. Even I sent mail to whatsapp team, unfortunately they didn't understand and simply asking to contact service provider. I'm getting all other messages except verification code.
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s23u
Active Level 6
Tech Talk
after oneui 6 update?
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S_Kumar73
Expert Level 5
Tech Talk
Yes. But now even I tried with very old phone as well. Not getting it
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cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Without a log file, we cannot analyze this issue, This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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