UI Not responding

[Sharvan_bs]

My A33 UI 6.1 is not responding suddenly stop working media not playing video offline, online both 

UI isn't responding As you can see 

Offline video not playing 

What we can do Fix my problem ASAP 

otherwise we sending A mail Samsung Portal thank 

[killer0vp]

does restart helps 🤔 my a33 has totally screen response issue , i can't even unlock my phone but after restart using mouse it is working okey.

[Sharvan_bs]

Yes this major issue in A33 because sometimes my cellphone also touch not working properly 😑 😒

[goodthings]

Kindly reset factory data with backup then try to it's again. If you like please accept as a solution it's help to others users also, click on 3dots in my reply section and click on accept solution. Thanks.

[Umangmathur]

Kindly report to samsung support

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to further investigate and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support