Just one or two week ago my phone got software upgrade ui 7 than in one two days screen got a pop up saying ui stop responding suddenly it restarted on and off again and again. I visit service centre they updated the phone it worked well 24 hour then problem came again. Now people in service centre are saying its a motherboard problem. Please do not update your phone on ui7. I am seeking some support from samsung but still there is no proper response
Hi bro, really sorry to hear you're going through this. You're not alone — multiple users (even on flagships like S23 Ultra and S24) are reporting serious issues after One UI 7 updates, including boot loops, UI crashes, and sudden hardware failures.
✔️ You did the right thing by visiting the service center. If they confirmed a motherboard issue, please make sure they register it as a post-update hardware failure, not just a random hardware issue. ✔️ Also raise a complaint via Samsung Members > Support > Error reports and also escalate it through Samsung Live Chat or Twitter/X support. ✔️ You can also email to: support.india@samsung.com (or your region's support).
We’re also trying to raise awareness on Samsung Members because such serious problems must be acknowledged. Stay strong — and yes, Samsung needs to respond properly.
🙏 If this helps, kindly tap the three dots (⋮) and “Accept Solution” so others can also find it.
As you have already connected with our service team, they have guided you after inspecting the device regarding the parts replacement.
Rest assured, we will provide best in class services and repair is done by trained and certified engineers of Samsung. Also, all parts used will be genuine. Kindly coordinate with the service team for any further assistance regarding this matter.
This isn't helpful for me as the service centre person is asking me to pay rs 40k for motherboard When it has 4 year software support why they are doing so Am I a fool to pay 40k for an error done by company
