Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
1: Turn off your mobile and your Smart TV for 30 seconds turn it back on and test if it fixes the issue.
2: To connect your device with a TV, follow the below steps:
Swipe down the Notification panel >> Select smart view option >> Enable Smart view >> Select the desired device >> Tap to connect TV model no. >> Notification bar will appear on the TV screen and select Allow to give permission to connect your device >> The phone is connected with the TV.
3: Both devices do not have screen mirroring switched on. You need to have the mirroring connection to be open on both your smartphone/tablet and the TV for the mirroring to work correctly.
4: If the issue still persists then kindly try the below-mentioned step to overcoming the issue-
Step 1. Enable Bluetooth and Wi-fi during connectivity. Step 2. Settings >> Tap on Apps >> Tap on More (Three dots) >> Tap on Show system apps >> Search Smart view app >> Tap on Storage >> Tap on Clear data. Step 3. Ensure your device and TV must be closed. Step 4. Check Wi-Fi connectivity. Internet speed must be good. Step 5. Go to setting >> General management >> Reset >> Setting Network Reset
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Thank you for writing to us. Warm Regards, Samsung Customer Support.
