Slow charging

[AudioJack35]

My phone shows fast charging bu it taks 3+ hrs to get full charge, why?

Every accessories used are original Samsung 

And the charging port is clean and ha no dust or debris inside.

[Wodehouse]

It's definitely frustrating when your phone indicates fast charging but takes an unusually long time to fully charge. Even with original Samsung accessories and a clean charging port, several factors can still contribute to this issue. Here's a breakdown of potential causes:
1. Battery Health:
* Degradation:
* Over time, all batteries degrade. If your phone is older, its battery capacity might have significantly decreased, leading to slower charging and faster discharge.
* Even with newer phones, extreme temperatures or frequent deep discharges can accelerate battery degradation.
* Battery Management Software:
* Sometimes, software glitches can misreport battery levels or charging speeds.
2. Charging Cable and Adapter:
* Cable Damage:
* Even if they appear intact, cables can have internal damage that restricts power flow.
* While you state they are original, it is still possible for a cable to become damaged.
* Adapter Issues:
* The adapter itself might be malfunctioning, even if it's an original Samsung one. Its power output could be reduced.
* It is possible that the adapter is not supplying the correct wattage that the phone is designed to receive.
3. Software and Background Processes:
* Background Apps:
* Resource-intensive apps running in the background can consume power as fast as (or faster than) it's being supplied, slowing down the overall charging process.
* Software Updates:
* Occasionally, software updates can introduce bugs that affect charging performance.
* Optimized Charging:
* Some phones have "optimized charging" features that slow down charging to prolong battery life. While beneficial, this can increase charging time.
4. Environmental Factors:
* Temperature:
* Charging your phone in extremely hot or cold environments can significantly slow down the charging process. Phones have thermal protection that reduces charging speed to prevent damage.
Troubleshooting Steps:
* Try a Different Cable and Adapter:
* Even though you're using original accessories, try using a different Samsung cable and adapter if possible, to rule out any faults.
* Close Background Apps:
* Close any unnecessary apps running in the background.
* Restart Your Phone:
* A simple restart can often resolve software glitches.
* Check Battery Health (if available):
* Some Samsung phones have built-in battery health diagnostics. Check your phone's settings for this option.
* Check for Software Updates:
* Ensure your phone's software is up to date.
* Charge in a Cool Environment:
* Avoid charging your phone in direct sunlight or in hot environments.
* Safe Mode:
* Booting your phone into safe mode, and then charging it, can help determine if a third party app is the cause of the issue.
If you've tried these steps and your phone still charges slowly, it might be a hardware issue, and you should consider contacting Samsung support or taking your phone to an authorized service center.

If this reply answered your query please tap 3 vertical dots to the right of my reply and tap "Resolved". Thank you 😊

[AudioJack35]

Every except software has been checked and tested but getting to Authorized Service Center is not feasible. So, I guess it stays the same and hope for the best

[DivyanshMaurya23]

In the settings search for fast charging and then on fast charging is not working upgrade the both cable and the adapter to new one.

[AudioJack35]

Did the same thing, it shows fast charging but phone takes much time which feels like old charging. I guess it's poor built hardware for budget segment

[DivyanshMaurya23]

Same issue happened with a week's later i restarted my phone and updated and restarted in safe mode issue fixed.
Especially check for Google Play system update update it if pending. May be your issue could be resolved.

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● We always recommend to use genuine Samsung charger for charging your device.

● Check your charging cable (USB cable) for physical damage such as wear and tear, bent prongs etc. If it is damaged, then kindly visit your nearest service center to get it replaced.

● Kindly check the charger functionality with a different device or try to charge the same device with a different charger.

● Check charging: If rating is 15W or above: Kindly try to charge the device in a non-inverter socket.

● If you using normal socket: As a safety measure Fast charging may not support, while you are using the device hence, request you to keep the device idle and check the charging performance.
Note: Kindly open Device care from settings > Battery > Please tap on three dots (more option) at the top right hand side > please select settings > enable fast cable charging.

For Android 11: Kindly open Device care from settings > tap on Battery > tap on More battery settings > Fast charging > Turn on.

● Kindly follow the standard charging procedure. i.e. please charge the device in switched-off condition for 10 minutes.

● Turn off Wi-Fi, GPS, Bluetooth, etc.
Turn off unused functions like Wi-Fi, GPS, Bluetooth, and location settings when not using them: On the home screen swipe down the notification panel > Turn off Wi-Fi, GPS, Bluetooth, and other connectivity features when not using them.

● Kindly check if ''Multiple applications'' are running in the background of the device.

● When running multiple applications, the processor processes more tasks and as a result, additional heat is released from the device. This happens with most electronic devices (even computers/laptops), including the devices of other manufacturers. Close all the background running apps when not using them.

● Avoid usage of mobile phones during charging. Usage of the mobile phone when charging may cause slow charging issues. So we recommend you avoid the usage of the mobile phone while charging.

● Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

● You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember password then advise to reset (Forgot password) your Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

In case the issue still occurs, kindly visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support