Samsung is losing credibility, unfortunately 😑😑

[Sid_Karna]

These are the issues affecting the credibility of the brand right now.

1) s20 plus users facing display damage after software updates. There have been 30 plus posts about this very same issue on this platform itself. 

Some links :

https://r2.community.samsung.com/t5/Galaxy-S/Vertical-Green-Line-Issue-on-S20-flagship-phone/td-p/11...

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-on-display-Galaxy-S20-Plus/td-p/10575355

https://r2.community.samsung.com/t5/Galaxy-S/Display-issue-in-S20/td-p/10941500

https://r2.community.samsung.com/t5/Galaxy-S/s20-display-issue/td-p/10954759

2) The infamous Exynos 9611 mass failure. Hundreds of people have already reported the restarting issue due to motherboard failure here. Many are still reporting it almost everyday.

Now it's not about issue alone, it's about the way the company treats the customers who approach them with manufacturing issues. They are not acknowledging the problem. Service centers are trying to pin the blame/fault on the customers.

One cannot accept the situation where a flagship customer is forced to spend 15k to repair the device just after one year of purchase.

Similarly people who bought exynos 9611 based phones are budget users. It's atrocious to ask 8k from them to repair the devices just after 1 year of purchase.

These issues are evidently due to software defects/manufacturing defect. Why should the customers pay the price for company's fault?

It's sad that the responsible people are not even responding or giving proper replies. It's such a messed up and difficult situation for both the customers who are facing the issues and the company as well. I hope Samsung comes up with a fair solution.

Nb: Some of you who knows me might be knowing that I am someone who usually stands up for the brand in the face of illogical criticisms and mocking. But this here is a serious issue. That's why I am posting this in support of the fellow members who are facing these issues.

Twitter link where I posted the issue 

Users facing same issues can support.

[FireFly23 · Accepted solution]

Samsung Please Stop Ignoring 1000s of Affected Buyers #S20PlusBroken #samsung #samsungGalaxy  - Sign the Petition! https://chng.it/zD2R8pdpRq

[Sraavana · Accepted solution]

Yes bro. Facing issue with green line display in my Note 20 Ultra after July month software update.

Customer service and Samsung not supporting me. They ask me to pay for display.

I haven't done anything wrong with display.

[AlokSurana · Accepted solution]

My S20 plus has same issue of green line in center of the screen aince last 2 days. No reply from Samsung. Has anyone got the screen replaced for free. If yes please inform how so i get the same. My warranty period is over. My phone is just 16 months old. Bought at 70k INR

[anxious100 · Accepted solution]

I am a student, My parents bought me a new S20 in October 2020 for 43k and I never dropped my phone there is like zero external damage to the phone, the phone had so many issues like battery drain over, overheating, And

Now suddenly after 1 year 9 months after buying the phone in July 2022 update, I saw horizontal black lines running through the phone screen. and one day suddenly the screen got white, I immediately rushed to the Samsung service center & there was no proper management in the center. they are asking 16k to replace the screen. and as a student how should I pay 16k for the problem I didn't do? And i haven't told my parents yet.