Samsung is losing credibility, unfortunately 😑😑

[Sid_Karna]

These are the issues affecting the credibility of the brand right now.

1) s20 plus users facing display damage after software updates. There have been 30 plus posts about this very same issue on this platform itself. 

Some links :

https://r2.community.samsung.com/t5/Galaxy-S/Vertical-Green-Line-Issue-on-S20-flagship-phone/td-p/11...

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-on-display-Galaxy-S20-Plus/td-p/10575355

https://r2.community.samsung.com/t5/Galaxy-S/Display-issue-in-S20/td-p/10941500

https://r2.community.samsung.com/t5/Galaxy-S/s20-display-issue/td-p/10954759

2) The infamous Exynos 9611 mass failure. Hundreds of people have already reported the restarting issue due to motherboard failure here. Many are still reporting it almost everyday.

Now it's not about issue alone, it's about the way the company treats the customers who approach them with manufacturing issues. They are not acknowledging the problem. Service centers are trying to pin the blame/fault on the customers.

One cannot accept the situation where a flagship customer is forced to spend 15k to repair the device just after one year of purchase.

Similarly people who bought exynos 9611 based phones are budget users. It's atrocious to ask 8k from them to repair the devices just after 1 year of purchase.

These issues are evidently due to software defects/manufacturing defect. Why should the customers pay the price for company's fault?

It's sad that the responsible people are not even responding or giving proper replies. It's such a messed up and difficult situation for both the customers who are facing the issues and the company as well. I hope Samsung comes up with a fair solution.

Nb: Some of you who knows me might be knowing that I am someone who usually stands up for the brand in the face of illogical criticisms and mocking. But this here is a serious issue. That's why I am posting this in support of the fellow members who are facing these issues.

Twitter link where I posted the issue 

Users facing same issues can support.

[NRJ12 · Accepted solution]

Samsung ceo team is saying that they are not aware of any such issue.

I request everyone to submit a case with ceo desk.
Also tag samsung on twitter.
They seems to be blind, they can't see the 1000s of post on Samsung members app

[Sid_Karna]

They are trying to make fool of you people. Connect with all those people who is having an issue on any social media.

[noman7 · Accepted solution]

September 2021 update ke baad Mere Note 9 ka display bhi kharab ho gaya....Phone ko 2 saal 10 mahine hue the koi physical damage nahi phone bahut top condition me tha.....Maine CEO ko email kiya koi faayda nahi hua....Fir maine naa chahte hue bhi naya display lagwaaya....Par aascharya ki baat ki naya display lagaane ke baad uske colors accurate nahi the aur kuchh hi dino me nayaa display bhi kharaab ho gaya.....Fir display warranty me hone ki vajah se maine phone service center me de diya.....Service center waalo ka kahna hai ki "blue color ki body waala display nahi mil raha company bhejegi to laga denge"....40 din ho gaye aaj 30 march 2022 ko phone ko diye hue....Maine head office me bhi 4 baar call kiya "display bhej rahe bolte hain har baar" par abhi tak koi solution nahi mila....6 mahine se mera Note 9 kharaab hai.....
Phone liya tha ₹67000 me aur display ke ₹14500 lage the ₹81500 gaye mere.....
Samsung se bharosa utth gaya ab to.....

[Sid_Karna]

Oh this is so unacceptable!!

[Lovecracko]

Same girl from twitter 😂😂😂tot ur name was familiar but then there are so many sid's lol anyways again we chat but on a different platform

[Sid_Karna]

Yup...nice to find you here too. 😇

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Thank you for sharing your concern. We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, that our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Pratheep007 · Accepted solution]

Please join this thread to represent the issue collectively ASSEMBLY POINT FOR ALL GREEN LINE ISSUE CUSTOMERS. Post your grievance once again in this group.

[Sid_Karna]

Bro add the link to your post also with this comment. So that everyone can easily find your post.

[Rasmi267 · Accepted solution]

I don't think samsung is delivering good quality product in Indian market
As per samsung their flagship product like S/note series.
But in my 1.5 year use of my S20plus there is a vertical green line at middle of the display, witch came in regurlar use.


Some note user also facing sme issue, and for one of my friend his screen is blinking even completely goes drak af 30 to 1 hr use.