2) The infamous Exynos 9611 mass failure. Hundreds of people have already reported the restarting issue due to motherboard failure here. Many are still reporting it almost everyday.
Now it's not about issue alone, it's about the way the company treats the customers who approach them with manufacturing issues. They are not acknowledging the problem. Service centers are trying to pin the blame/fault on the customers.
One cannot accept the situation where a flagship customer is forced to spend 15k to repair the device just after one year of purchase.
Similarly people who bought exynos 9611 based phones are budget users. It's atrocious to ask 8k from them to repair the devices just after 1 year of purchase.
These issues are evidently due to software defects/manufacturing defect. Why should the customers pay the price for company's fault?
It's sad that the responsible people are not even responding or giving proper replies. It's such a messed up and difficult situation for both the customers who are facing the issues and the company as well. I hope Samsung comes up with a fair solution.
Nb: Some of you who knows me might be knowing that I am someone who usually stands up for the brand in the face of illogical criticisms and mocking. But this here is a serious issue. That's why I am posting this in support of the fellow members who are facing these issues.
We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link:https://www.samsung.com/in/support/service-center/
