Samsung is losing credibility, unfortunately 😑😑

[Sid_Karna]

These are the issues affecting the credibility of the brand right now.

1) s20 plus users facing display damage after software updates. There have been 30 plus posts about this very same issue on this platform itself. 

Some links :

https://r2.community.samsung.com/t5/Galaxy-S/Vertical-Green-Line-Issue-on-S20-flagship-phone/td-p/11...

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-on-display-Galaxy-S20-Plus/td-p/10575355

https://r2.community.samsung.com/t5/Galaxy-S/Display-issue-in-S20/td-p/10941500

https://r2.community.samsung.com/t5/Galaxy-S/s20-display-issue/td-p/10954759

2) The infamous Exynos 9611 mass failure. Hundreds of people have already reported the restarting issue due to motherboard failure here. Many are still reporting it almost everyday.

Now it's not about issue alone, it's about the way the company treats the customers who approach them with manufacturing issues. They are not acknowledging the problem. Service centers are trying to pin the blame/fault on the customers.

One cannot accept the situation where a flagship customer is forced to spend 15k to repair the device just after one year of purchase.

Similarly people who bought exynos 9611 based phones are budget users. It's atrocious to ask 8k from them to repair the devices just after 1 year of purchase.

These issues are evidently due to software defects/manufacturing defect. Why should the customers pay the price for company's fault?

It's sad that the responsible people are not even responding or giving proper replies. It's such a messed up and difficult situation for both the customers who are facing the issues and the company as well. I hope Samsung comes up with a fair solution.

Nb: Some of you who knows me might be knowing that I am someone who usually stands up for the brand in the face of illogical criticisms and mocking. But this here is a serious issue. That's why I am posting this in support of the fellow members who are facing these issues.

Twitter link where I posted the issue 

Users facing same issues can support.

[Ab_Heartsy]

Good to see you took some precious time n posted the main complaints in a well detailed manner👍🏼🤝🏼, I too felt samsung is taking 5 steps forward then 10 steps backward along with ignoring already existing issues😑, if possible make/copy this post on mainstream social media too coz I don't think any admin would take good notice here😐.

If samsung won't take care of these issues it would ultimately affect their business, simple as that. 👍🏼

[Sid_Karna]

I don't have any social media bro. The only other social media I am having is Twitter and nobody notices my tweets there lol.

[Ab_Heartsy]

Hmm .. understood 👍🏼, but we can tag them you know official handles of samsung depts. That way the people responsible might see 🤔, idk.

Anyway hope they don't make you a Brand Ambassador tomorrow n shut you up 😅 😂 😂 😭 😭.
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March 8: Sid becomes a BA 😭

[Sid_Karna]

Haha because of this post itself they won't make me a BA and there goes my free s22fe lol. Yeah I have done the same and tagged Samsung India. Let's see whether somebody replies or not. It's a headache to tweet long things in twitter. I don't even know to use it properly. 😂

[MuzikD · Accepted solution]

Bro, i was a samy fan too when i pre order Note 20 Ultra and was very happy with the overall performance but since the A12 update and implementation of UI 4.0. The main features like camera and performance hit below significantly. I don't like this camera setup anymore. The current camera quality is no where near the out of box experience. They improve and add many useless features but decrease the quality of main features.
Worst is they are not acknowledging the issues. Now updates are not on time and many more issues with each update.
Thats why not recommending any samy to anyone... Better buy a Chinese if they gonna treat us this way. Atleast they justify the price.

At last.. Not interested in this brand anymore.

[Sid_Karna]

I am still on one ui 3.1 due to this quality degradation fear.

[MuzikD]

I wish I had choice of keeping the older version. I am using this as business phone and work profile requires latest security patch to keep it enabled otherwise it get disabled and i am not able to access Slack or any mail on the go.
Every 4th of month it requires it that's why i invested in this phone for monthly security patches. Now, since jan they are delayed this is well. They are simply not keeping their promises. Its been hardly 18 months and they showing their true colors, i wonder what will happen to next 18 months as they promised for 3 years of monthly security updates. 😤

[Sid_Karna]

Oh I was unaware of the work profile thing. Then it should be seriously looked in to by Samsung. I think that's why people tend to use iphones for business purpose.

[MuzikD]

Ya, i admit, i made a mistake. This month, i am going for iphone only.. 13, 256... Won't buy any of this company. I am seriously regretting my decision. Even my friend insisted me for iphone 12 pro but donno why i took decision for this one. It was my first samsung mobile after 12 years and last one also. Earlier i had beat450 by samsung ... :(