I am using Samsung Galaxy M31 and i have problem as below;
Today I receive software update notice and when i try it download all and while installing update it appear SUPER : Built Id does not match with the reference.
Volume Down Key + Power Key for more than 7 secs :Cancel (restart phone)
After pressing these two keys, it start installing update and same problem appear in my phone.
Hard reset of phone also not possible.
How to do? Since lockdown is going on i cannot use my phone.
Extract files from firmware, you will get 5 files, AP, BL , CP, CSC and Home_CSC
open Odin and connect your phone with pc, it will show you message of Added in left column. in right column, browse AP, BL , CP and Home_CSC. (If you dont want your previous data, select CSC file or if you want to keep app and Data as previous, select HOME_CSC)
Then click on start, it will show you message of PASS, if everything works good.
We are very sorry for the inconvenience caused to you, we request you to kindly contact us through below channels so that we can asssit you accordingly.
kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files of issue occurrence along with the exact issue details.
