Original topic:

Samsung M30 camera app not working

(Topic created on: 03-20-2020 11:00 PM)
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Muthu76
Beginner Level 2
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Tech Talk
Camera app on my samsung m30 is not working. When the app is opened it gets frozen and doesnt show the camera view to shoot pictures.. hence other apps like paytm, google pay, phoneoe etc where oayment can be made by scanning a qr code is also not working
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cs_member8
Moderator
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Tech Talk

Dear Samsung Member,

 

Greetings from Samsung Customer Support!

 

Be assured that below mentioned quick steps would resolve your issue:

 

1. Check physical condition of your camera lens e.g., Broken and Scratchy.

 

2. Make sure there is no lamination or tempered glass pasted on camera.

 

3. Reset camera settings: Tap Camera > Settings > Reset settings > Reset.

 

4. Clear cache of camera: Setting > Apps > Camera > storage > Clear Data and Cache.

 

If the issue remains unsolved, kindly share device log file within 15 minutes of issue occurrence by using error report option via Samsung Member application. To share log file click on Samsung Members App > Feedback > Error Report

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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pramodrs
Beginner Level 2
Tech Talk
Even I am facing similar issue. Clearly it looks like an update issue.
@ Samsung, kindly fix the issue and share an update. It is annoying as lot of apps like whatsapp, phonepe dont work anymore.
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