Original topic:

S 23 green line issue on screen

(Topic created on: 03-31-2025 10:56 AM)
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Members_WIkhfAy
Beginner Level 4
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Tech Talk

Issue Description:
I am experiencing a persistent green line on my Samsung Galaxy S23 screen. My device has not suffered any physical or water damage. The issue appeared suddenly, and after researching, I found that multiple users have faced similar problems. as this appears to be a manufacturing defect.

 

3 Comments
ram_ram
Expert Level 2
Tech Talk
Sir my Samsung galaxy S22 mobile display got Green line on 1st of Jan after repeated request samsung changed my mobile display free of cost samsung service center not helping it's customers open my galaxy app send email to Samsung care try your luck
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cs_member10
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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AudioJack35
Active Level 10
Tech Talk
Go to social media and tag Samsung official accounts with #GreenLine to get their attention and you could get free replacement
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