Problem Facing

[Solaman71]

I am using Samsung galaxy a50. Recently facing a problem that is while i unlock screen my Internet browser open a tab automatically and load unknown page. It's very boring to me. Can anyone suggest me what to do?😨😨

[HimanshuMahto]

the main solution is to reset your phone but make a copy of your only images contacts and important documents nothing else

[Solaman71]

okay dude. thanks for your information

[HimanshuMahto]

remember make an external copy like on computer or sd card not in the phone ok and then reset

[Š]

Have you installed it?
Check installed app list also, if there is any unknown app uninstall it.

[Ehsank]

the page from chrome?

[Solaman71]

yes it happening with google chrome and all the time not same page opening. each time opens another page. i may named it spam page

[Ehsank]

ok then go to chrome> settings >site settings and disable as i attached,

[themrritik]

reset your phone

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be assured, to resolve the issue please follow below given steps:-

1. Check device in safe mode:- Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode:- Press and hold the Power key, when Power off icon appears > Press and hold the power off icon.
To exit safe mode restart the device.

2. Reset the device:- Before resetting, kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
How to reset:- Settings > General management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app along with short video, screenshot and error log file(Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support