Original topic:

Over heating the device and fast draining battery

(Topic created on: 01-14-2021 08:57 PM)
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Bharadwaja28
Active Level 1
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Tech Talk
Most of samsung smart mobiles are facing major issues with over heating.   Samsung should concentrate on this area and should be fixing over heating issue also battery issue drains very sooner comparatively other mobiles.  If this able to fixed by samsung there is no other mobile reach samsung sales target.   I heard few people's afraid to buy samsung due to above two reasons.  

SAMSUNG PLEASE FIX FOR OLD MACHINES TOO

BHARAT
5 Comments
Smp610
Active Level 8
Tech Talk
Which device you have that is overheating ,
and bro I have used note 3 neo for six years and I still use it I am not facing such a issue, I have a71 , a30 , tab s6lite I am not facing such a issue.
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Smp610
Active Level 8
Tech Talk
do you play heavy games ??
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Bharadwaja28
Active Level 1
Tech Talk
I don't use any small games even in my mobile. due to over heating and fast draining I am using very less apps. am using S9+ and Note 10+. both same issue
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Ehsank
Expert Level 5
Tech Talk
do these all settings and observe for next 1-2 days, it will give a noticeable difference

1. Settings>Connection>more connections settings> disable nearby device settings.

2. Settings>>Location>improve accuracy >disable
A. Wifi scanning
B. Bluetooth scanning .

3. Device care>battery >power mode>select "optimised" and "adaptive power saving".

And then click on "app power management >
And enable these 2 options.
A. Adaptive battery
B. Put Unused Apps to Sleep.

4. Long press on each app specially 3rd party app(LIKE FACEBOOK, YOUTUBE) and rarely used apps and also ON "GOOGLE APP" as well, then click on>app info> go to these 3 options below on by one

A. Mobile data> allow background data usage>off

B. Battery >allow background activity >off

C. Notification >disable unnecessary notifications like promotional and unnecessary reminder notifications.

5. Go to settings> privacy > permission manager > location> and check which app have accessing your location all the time and if you not using that apps much, then deny access or set as " allowed only while in use"
As unnecessary location access by 3rd party app causing battery drain.

6.  Go to settings > Google > on device sharing> check which 3rd party apps present there for e.g. if you use paytm , paytm will  shared data to show recommendation and suggestion which also cause battery drain

7.  Go to settings > account and backup> account > check which app syncing automatically there, and if any app which not necessary to auto sync then click on it and "disable sync"

8. Go to settings >apps>search "weather" >click on settings icon right side > change "auto refresh" settings as per your requirements and disable some unnecessary reminder. ( due to auto refresh it continuously consuming battery)


9. If you use Facebook frequently then disable "auto play video"
And if you are mostly uses mobile, on wifi connection then also disable "auto play videos" in YouTube.

10. Settings>Google >click on 3dot at right top corner>usage and diagnostics >off this option.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "battery drainage" issue please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

And to resolve "overheating" issue kindly follow the given link:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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