One UI-2, Software updation

[dgpharma1993]

Dear team, one notification from samsung members app came for updation of my android with latest software but when I  tried to update this latest software, it shown me the software is up to date but my last updation was on 22 November 2019.

[Anonymous]

which device are you using?

[dgpharma1993]

I have two galaxy: s7 and on 7 and facing the problems on 'On 7'.

[Anonymous]

can you share the model no. of on7

[dgpharma1993]

if you don't mind, may I know whether you work in Samsung?
7 prime

[Anonymous]

no,I don't work for Samsung, I'm just a community member,who might be able to help you and others in the community.