Internet Speed Problem

[vaibhavpandit1992]

Hello, I am facing a problem on my samsung A50 mobile. I am using 4G SIM all the internet settings are correct but still I am getting very slow internet speed. When same SIM  i insert on my old mobile that is samsung J7 Prime , internet speed is good. I have done the following.

1. Network Reset

2. Searching and mannualy selecting network.

3. Replacement of SIM.

[jainpritam451]

It must be due to defect in hardware.

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Follow the bellow mentioned steps to resolve the issue:
1. Check device network in open area.

2. Check device network mode settings
Settings > Connections > Mobile networks > network mode SIM1 or SIM2 > network mode.

3. Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

If issue doesn't get resolved or for further assistance, kindly register your concern in Samsung members app for further assistance(Samsung Member > Get help > send feedback > Ask question/Error report)

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support