configuration means new Setting for your internet, received from your sim operator. Launch the messages app on your mobile phone. Type 'ALL' and send it to 199 via your Vi SIM. You will receive an SMS with Vi APN settings quickly. Click on 'Ok' to apply new settings.
Thank you for sharing your concern. We acknowledge your query and apologize for the same. We apologize for the inconvenience you are facing And please follow the easy troubleshooting steps which might help to solve the issue.
A). Check your mobile data
Enable Mobile data:
Please follow the below steps.
Note: Steps and Images may vary according to OS. Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on SIM card manager. Step4: Tap on Mobile data. Setp5: Select the preferred SIM card from the drop-down.
Note: Preferred SIM should be inserted in SIM slot 1
Please follow the steps to enable data roaming (while in roaming) Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile Networks. Step4: Enable Data roaming.
B). Check mobile data limit
Every Android phone lets you set your own mobile data limits and warnings for when you’re about to reach your limit. These aren’t usually switched on by default, but maybe you set a limit previously, since the customer has upgraded his/her tariff, and have forgotten to update your mobile data limit accordingly.
To check this:
1. Go to “Settings > Connections > Data Usage > Mobile data usage” (depending on your device)
2. You’ll see a graph showing your data usage along with a whole bunch of settings. Make sure your data limits in the graph correspond with what your network allows by dragging the limit up or down in the graph.
3. Alternatively, you can turn off all data limits by uncheck the “Limit mobile data usage” box.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
