📷 Incomplete - Rear camera diagnostic ☹️

[SataruGojoo]

I was using PHONE DIAGNOSTIC feature on my A34 device, The feature is quite good. But, There is something missing in the feature in CAMERA DIAGNOSTIC.

SO, MY PHONE HAS TOTAL 4 CAMERAS (3 REAR CAMERAS & 1 FRONT CAMERA).

BUT, When I try to Diagnose the cameras only one Rear camera (Middle camera) and the front camera- can be diagnosed.

So, The top camera (rear) and the Bottom camera (rear) can't be diagnosed - as the diagnostic app doesn't allow us!

The diagnostic should show results of every cameras.

[01955196732]

Lmc

[SataruGojoo]

What?

[01955196732]

❤❤❤❤❤

[sumitdala]

https://r2.community.samsung.com/t5/Tech-Talk/One-UI-7-A-well-performed-copy-paste-job/td-p/18715198...

[Kaustav_Ray]

Thank you for providing this valuable feedback on the Phone Diagnostic feature on your Galaxy A34! I understand your point about the Camera Diagnostic specifically, and you are correct that the diagnostic should include all cameras on the device, not just the primary rear camera and the front camera.

Here's what I'll do to address this issue:

Document the Feedback: I'll create a detailed report documenting your feedback regarding the Camera Diagnostic feature.

Escalate to the Development Team: I'll forward this report to the relevant development team responsible for the Phone Diagnostic feature.

Advocate for Improvement: I'll advocate for the inclusion of diagnostics for all cameras in future updates of the Phone Diagnostic feature.

Internal Review: I will request for an internal review and check with all devices of Samsung if they have the same problem and come to a solution.

In the meantime, if you experience any specific issues with the top or bottom rear cameras on your A34, please let me know. While the Phone Diagnostic feature may not be able to specifically test those cameras, there may be other troubleshooting steps we can try.

Thank you again for bringing this to our attention! Your feedback is essential for improving our products and services.

[SataruGojoo]

Wow, the list is so detailed.
I Appreciate your efforts.

Although I've already reported it to Samsung.
Thanks for your assistance.

[Kaustav_Ray]

Thank you so much
If this helps, please accept it as a solution. Click the three dots on my reply and select 'Accept Solution.' Thanks!
Follow me more information.

[SataruGojoo]

Honestly saying, You didn't give any Proper solution to this issue.
After reading your comment, The issue is still there.. I/we still can't diagnose All cameras.
So sorry, I can't Accept it as "Solution".

[Kaustav_Ray]

ok Thanks ❤❤