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Original topic:

Green line issue on S22

(Topic created on: 4 weeks ago)
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bablu03
Active Level 7
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Tech Talk
Hi guys

 From today onwards I'm facing green line issues at right corner In my device suddenly
 Any one facing this issue recently kindly update me guys

2 Solutions


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Solution
BiRdMaN
Expert Level 5
Tech Talk
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., three years from purchase) and without physical or water damage.

Limited to certain models and regions including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.

The offer is valid until 30th September 2025

If you find this helpful please Accept it as a Solution Thank you 😊

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Solution
goodthings
Expert Level 5
Tech Talk
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.

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6 Comments
S24ultra11
Expert Level 1
Tech Talk
Many have faced visit service center and ask for replacement for free
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Solution
BiRdMaN
Expert Level 5
Tech Talk
Samsung offers free screen replacements for some Galaxy phones under specific circumstances, primarily related to a known green line display issue.

Conditions
(e.g., three years from purchase) and without physical or water damage.

Limited to certain models and regions including the Galaxy S21 series, S21 FE, and S22 Ultra, and may extend to other models experiencing the green line issue.

The offer is valid until 30th September 2025

If you find this helpful please Accept it as a Solution Thank you 😊
Solution
goodthings
Expert Level 5
Tech Talk
Kindly complaint to Samsung customer support through Samsung members app as error report also send log files along with this error report for this issue. Then go to service center for replace/repair it's. If you like Please accept as a solution it's help to other users also, click on 3dots in my reply section and click on accept solution. Thanks.
cs_member10
Moderator
Moderator
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Tech Talk

Dear Samsung Member,

Greetings from Samsung Customer Support!

At Samsung, we always aim to provide impeccable services to our customers, and we highly regret that you feel this way.

Please follow these easy troubleshooting steps which may help in resolving this issue:

● Kindly restart your device once: To power off through Quick settings, swipe down from the top of the screen. Tap the Power icon in the upper right of the screen (next to the Settings icon), and then tap Power off. Kindly power buttons on the device after by pressing power for 5-7 seconds.

● Update software on device: apps screen > Settings > Software update > Download and install > Download > Install now.

● Reset the device:
Note: Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite. Remember Google password before resetting the device because it required during initial setup. If you don't remember the password, then reset (Forgot password) your google account.

Settings > General Management > Reset > Temporary cloud backup or External storage backup > Factory data reset (This will erase all data, including files and downloaded apps.)

If the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

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ram_ram
Expert Level 2
Tech Talk
My s22 mobile display got Green line on 1st of Jan after software update out of warranty after repeated request samsung changed my mobile display free of cost samsung service center and samsung customer support don't provide free replacement open my galaxy app send email to Samsung care + you will get positive reply first you must get job card from Samsung service center try 1751039210945.jpg
bablu03
Active Level 7
Tech Talk
Okay thank you 😊
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