Original topic:

Camera Problem

(Topic created on: 05-30-2020 01:53 PM)
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Shubham4442
Active Level 4
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Tech Talk
My A50 front camera works on only 16 megapixel but phone have an 25 megapixel front camera.
4 Comments
Tech Talk
Bro, try wide selfie and check once again..
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Shubham4442
Active Level 4
Tech Talk
after trying wide selfie mode the camera application automatically close without capturing the photo
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Tech Talk
Reset camera settings once and try
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cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and perform following methods to resolve the Camera issue :

1) Please clear data or cache of Camera Application(Tap Settings>Apps>Camera>Storage>Clear Cache/data)

2) Check device in safe mode - Using Safe Mode on a Samsung phone allows you to force the device to run the essential operating system, and disable most 3rd party applications.
To enter in safe mode: Press and hold the Power key, when Power off icon appears>Press and hold the power off icon.
To Exit safe mode: Restart the device.

3) Reset the Device :- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset :- Settings>General Management>Reset

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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