Battery and Heating issues

[HRIDAIKM]

I was Honor play user before I switched to the galaxy S20+. The 3750 mah battery was sufficient for a daily usage with mild gaming.

But S20+ is only running till the evening with the same usage. Ya, I ran on 60fps hd+ res and with adaptive brightness off and at 30+ battery.

In Android 10 (out of the box os version) the phone used to heat up with basic usage also, now its fixed but still manages to heat up with continuous usage. 

[Anonymous]

did you join beta program?

[HRIDAIKM]

Yes

[Anonymous]

then it's quite possible bro ...because still it's beta not officially optimised software..so anything malfunction can happend

[HRIDAIKM]

Ya, that's the point of beta and let's hope this issue fixes in the stable version

[Anonymous]

yes it will fixed.... because we are seeing this from pie beta and Q beta program

[HRIDAIKM]

Nice.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. To resolve battery issue kindly follow the below given step:-

- Battery optimization:- Settings > Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory

For more information on battery drainage please click on the link below:-
http://www.samsung.com/in/support/skp/faq/1101689

For heating issue details follow the instructions provided in the link given below:- https://www.samsung.com/in/support/mobile-devices/why-the-heating-issue-occurs-in-mobile-device/

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question). Kindly send us the screenshot (which apps are consuming most of the battery).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support