Original topic:

Battery Problem

(Topic created on: 07-18-2020 06:12 PM)
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Yash4242
Active Level 1
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Tech Talk
I am getting very poor battery life on my galaxy a50 
Only 3 hours of screen on time i am getting 
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11 Comments
NitishBadhan
Active Level 7
Tech Talk
😔😔so sad.
mere phone ki bhi 3-4 ghnte chlti hai continuously use pe😂😂😂😂.
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cs-member13
Expert Level 4
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "battery drainage" issue kindly follow the given below steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory.
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on battery drainage please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with Video or Screen-shots(which application taking most of the battery). This will help us to further investigate and resolve your concern." 
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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