Original topic:

Battery Draining Issue

(Topic created on: 05-03-2020 09:21 PM)
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ShrawanKr
Active Level 5
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Tech Talk
Why My Phones Battery is Draining So, Fast
Currently I am Using Samsung Galaxy J7 max

Due to this I disabled lock screen stories, smart glow but my phone is still consuming battery so fast
1 Comment
cs_member10
Expert Level 5
Tech Talk

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

To resolve "Battery drainage" issue kindly follow the below given steps:

1)Battery optimization:-Settings>Select Device Maintenance/Device Care>Optimize>Optimize all options like Battery, Storage and Memory
2) Close background running apps:-Tap on recent key and close the background running application.

 

For more information on "battery drainage" please click on the link below:
http://www.samsung.com/in/support/skp/faq/1101689

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support