Original topic:

5g works only for one sim post One Ui 8 update in my A36

(Topic created on: Thursday)
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NikunjSolanki36
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Post One Ui 8, my phone only connects 1 Sim at a time to 5g network. The 2nd sim moves to 4g network. Also, Vonr option is shown only for one sim which is used for data. However this was not the case with one ui 7. Both Sims were connecting to 5g at a time. Network preferred is 5g for both Sims even now. Not use if this is a bug or intentionally done.
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cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

● Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send).

Warm Regards,
Samsung Customer Support

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