Original topic:

Tab s9

(Topic created on: 04-07-2024 09:01 PM)
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eswarsheshu
Active Level 1
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Tablets

Urgent Assistance Needed: Samsung Tab S9 Damaged During Authorized Repair, New Issues Introduced

Hello Samsung Community,

I am seeking urgent assistance after a severely damaging repair experience at the authorized service center, [in Delhi]. My Samsung Tab S9 now suffers from additional malfunctions and I am hesitant to return to the same location.

Timeline of Events:

  • Original Issue: I visited the service center due to concerning battery drain.
  • Damage During Repair: The technician acknowledged scratching the device's back panel.
  • Further Replacement: An attempt to address the scratches resulted in both screen and back panel replacement.
  • New Severe Problems: Since the repair, my tablet exhibits:
    • Excessive overheating during normal use.
    • Inconsistent and inaccurate S Pen functionality.
    • Disturbing internal rattling sounds.
    • Improperly fitted back panel with a protruding screw.

Second Assessment: I consulted Second Service Center, where technicians indicated these issues could stem from loose components, overtightened screws, or damage incurred during the initial repair.

Hesitation and Request: I am apprehensive about returning my device to the original service center for fear of further damage. Samsung support has merely suggested revisiting the same location.

Resolution Sought:

  • Qualified Reassessment: I request an immediate examination of my Tab S9 by a highly skilled technician at a different authorized service center.
  • Rectification or Replacement: If the overheating and S Pen malfunctions resulted from the initial repair, I demand that Samsung resolve these issues at no additional cost. Should a proper repair not be feasible, I expect a replacement tablet.

Documentation: I have detailed photo, video, and communication logs to support my claims.

I invested significantly in my Samsung Tab S9. Its current state and Samsung's insufficient response are deeply concerning. I urge a swift and professional resolution to this matter.

Thank you


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2 Comments
cs_member10
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to please share your contact details on the Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).

Warm Regards,
Samsung Customer Support

ROZAJMERI
Active Level 7
Tablets
I am a pure sumsung coustemer from 2000 when gsm phone with entina till 2024 i am still using sumsung in the year but now after using sumsung from 20 years i am never dissappoint from sumsung but now i am very dissapoint to say that i own and trustable company has fraud me .my sumsung s22 has a got a green line after software upate i am very sad to say that samsung has disappoit me after using sumsung from 20+ years this is sad moment for my life i request you to replce or repair my device because i could not accept this kind of things with pure sumsung couatmer and it is not only me but many other coustemrs have this problem and i am very sad to say that if this kind of behavior contines we people from samsung family needs to leave the samsung family and use other phones we are not at all happy to leave this company at all and this is not are fault at all its your company fault and only you are 100% responsible for it if the software is not ready to use company should not upade the mobile company should cheak the upade with responsiblity in upate 16.1 One UI Version problem i was using m200 galaxy Y galaxu y duos R200 galaxy grand ,grand2,j7,j6,,s3,s3 mini ,A50,A53,A52 wifi 6 S7 Mini , S5 , Galaxy F ,Samsung Guru keypad mobile and many more but after many years i do not rember some of them but i am never dissapoint with any of them but this s 22 ultra has got a green line after upade . But i am very sad to say the samsung is nowdays is not giving value to coustmers but giving importance to money and thinks to make company more profjtable we the people of india takes coustemers as god and happiness is only we need and try to stasify it thats all we dont give the pripority to money on coustmers we are not willing to defame the company but my friends were telling not to buy samsung and my trust on this comoany has been removed


I am very premium coustmers of samsung for more than 20 years but i am giving this in writing .i with my s22 ultra upated software after mobile setup till 100 % when optimisng finished when switch on the phone green line came after line i shut down the phone 2-3 times and it was biggest fault that i upaded my phone
Dont parchese samsung S seris phone
S22 ultra s23 ultra s24 ultra all model probleams
Dont update one UI version 6.1
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