Original topic:

Software Update

(Topic created on: 04-01-2024 09:46 PM)
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Muqadas_Hussain
Active Level 5
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Tablets
Couple of days ago I posted about my issues that I am facing related to one ui 6. Samsung support also reached out to me, providing some troubleshooting tricks to resolve the bugs but, still nothing happened. I formatted by tab, hard reset etc.. but nothing changed still facing same issues and its going from feb 6 2024 after receiving one ui 6.0 update. Now, I request samsung to roll out atleast a security update to fix my issues🙏. I am currently running dec 2023 security update. Also recently, I noticed another issue regarding lock screen clock size. Whenever, I try to resize my clock and change its position it automatically changes its size and position after I power off my device then, I have to adjust it again and again...

6 Comments
AbHAY00110
Expert Level 5
Tablets
In android 14 and one ui6 update all phone are faced many problems they didn't solve problem.ln my Samsung a54 lagging battery draining many things are happend I am visit store they say no problem in ur phone.
Tablets
It's kind of sad and annoying. They only care about their flagship devices.
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AbHAY00110
Expert Level 5
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Yess but my phone also new but they didn't respond any
Nobyos
Active Level 8
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Samsung has a problem with software update so far they are trying to fix it but it is not working everyone is seeing software problem more and more. Especially the flagship Phone
cs_member10
Moderator
Moderator
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Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we want to inform you that, we are doing our best to deliver the security patches, the delivery time of security patches may vary depending on the regions and models.

For issue we request you kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Warm Regards,
Samsung Customer Support

Tablets
I have shared my problems with log files multiple times before but nothing seems to work. I guess I will wait for a software update(one ui 6.1) or a normal security update.
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