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Original topic:

Samsung notes bug

(Topic created on: Thursday)
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Vinaykumar2
Active Level 2
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Thursday (Last edited Thursday ) in 

Tablets
Subject: Urgent Bug Report – Samsung Notes PDF Toolbar Disappears/Becomes Blank in Full-Screen Mode

Dear Samsung Support Team,

I am writing to report a bug in the Samsung Notes application when viewing PDF files.

Issue

When I open a PDF in Samsung Notes, the PDF toolbar appears normally and all the available tools are visible.

However, when I switch the PDF to full-screen mode, the toolbar disappears as expected. The problem occurs when I exit full-screen mode:

  • The toolbar reappears, but it is completely blank.
  • The toolbar icons/tools are no longer visible or usable.
  • The issue persists until Samsung Notes is restarted.
  • This makes it difficult to annotate, write on, highlight, or otherwise work with the PDF.


image
 In the video below the bug is clearly shown,
The issue can be reproduced by:

  1. Opening a PDF in Samsung Notes.
  2. Confirming that the PDF toolbar is visible.
  3. Entering full-screen mode.
  4. Exiting full-screen mode.
  5. Observing that the toolbar has returned but is blank.
This appears to be a UI/toolbar rendering bug related to switching between full-screen and normal PDF viewing modes.

I request Samsung to investigate this issue and provide a fix as soon as possible, preferably through the next Samsung Notes update. PDF annotation is an important feature, especially for users who rely on Samsung Notes for studying and working with documents.

I have also attached a screen recording demonstrating the issue for your reference.

Please forward this report to the Samsung Notes development team and let me know if any additional information, such as the app version, device model, or software version, is required.

Thank you for your attention. I hope this issue can be resolved promptly.

Regards,
Samsung Notes User



1 Comment
cs_member10
Moderator
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Thursday in 

Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your query, we request you kindly share the log file. Also, share video clips and images for better understanding. This will help us to investigate further and resolve this issue.

Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appropriate issue category> Type your query and send.)

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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