Samsung galaxy tab a9 plus 5g issue when using normal mode

[richad7424]

Dear team Samsung galaxy tab a9 plus 5g network properly working only on classic dex mode. 5g network stuck (not loading or buffering) in new dex mode and after exit the dex mode had same issue.5g network working properly on classic dex mode only. I have good 5g range in my home. Please fix this issue as soon as possible 

[richad7424]

Now I'm using Lte mode only.
But what's the problem with 5g? Only not working with this tab only. I have another device with the same network 5g working fine .

[SamsungExpertPerson]

As of now, Jio SIM users are required to purchase a separate recharge plan in order to access 5G services. This information is based on my personal experience as a Jio SIM user.

[richad7424]

Okay brother thanks. But I have proper 5g pack recharge. 🥴

[SamsungExpertPerson]

May I know if you intend to use the same SIM card or a different one on the other device?

[richad7424]

Thanks brother .I'll manage with Lte mode. 😇

[richad7424]

No

[SamsungExpertPerson]

Hello, have you activated the data roaming feature on your device?

[richad7424]

Yex brother...

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we would request you to kindly visit this mentioned link to resolve your Galaxy device network issue: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-optimise-network-...

In case the issue still occurs, kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[mannurajput]

5g में बहोत ज्यादा buffering हैं 😊