Galaxy tab a7 video lag issue

[vjvivek96]

Videos on prepladder, marrow, unacademy are not running smoothly even at 1x.

Please fix the issue asap.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please perform the below mentioned quick steps to resolve the hanging issue:-

1. Ensure 20% of internal memory of device is free (Scroll down notification panel > Setting > Device care> storage).

2. Reset the device: -Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Tap on Settings>Tap on General Management>Tap on Reset.

After performing above steps if the issue still persist kindly send us the screenshot, videos and error log file with in 15 minutes of issue occurrence through error report section from Samsung Member Application :- Samsung Member Application > click on get help > send feedback > error report, so that we can help you out to solve the issue.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[DPD0096]

Did you get any solution?

[urmila123]

I tried to reset and my prep ladder still shows video lagging .What do I do next .

[Vimudhan]

Me too

[iAmAnimesh]

yea i just bought tab a7 today and prepladder videos are lagging. guys if any solution please tell

[mwhwpg]

Check adaptive brightness.

Turning it ON eliminates lag during live streaming.

Might be helpful for other videos too.

[Piggie]

Thanks - turning on adaptive brightness made it run smoother.  I don't know why - but it worked!

[Prithkub]

@iAmAnimesh does your problem solved?

[iAmAnimesh]

i called prepladder and they corrected the lagging issue while livestreaming videos, but after downloading the videos and then watching them lag is still there. they are saying that they will correct the download lag issue with the next update.