Original topic:

4k video resolution issue

(Topic created on: 11-14-2024 06:14 PM)
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Charlee420
Active Level 1
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Tablets
why iam not able to play 4K video on Youtube on my Tablet Samsung Galaxy S9 Fe 
3 Comments
Suhasinip
Active Level 4
Tablets
Bcs it doesn't support 4K
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cs_member10
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

We would like to inform you that all devices come with varying features based on their individual hardware and software specifications.

We have conducted a check and confirmed that your device does support video playing at a resolution of UHD 4K (3840 x 2160) at 30fps. This means your device is indeed eligible to play 4K video content.

However, please keep in mind that for you to fully experience 4K resolution, the content itself must also be compatible with 4K standards.

If you have any further questions or need assistance, feel free to reach out.

Warm Regards,
Samsung Customer Support

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Sau_002
Active Level 4
Tablets
Tablet S9 FE is compatible with only 4K 30fps not with 4K 60fps.
Although 4K 60fps is also working but for that you have to use YouTube in Browser. So use any browser for 4K 60fps.
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