Original topic:

Front Camera

(Topic created on: 08-27-2024 02:10 PM)
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PixelTech
Active Level 6
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Tablets
Hello Everyone,
My Samsung Galaxy Tab S9 !! 
Which was Purchased 2 months Ago ! I have Noticed Some Dust Going in My Tab Front Camera Lens !!😕 
According to My experience I have never seen This happening in New devices , why is this happening with Tab S9??
Is there any Solutions???
I don't want to Have Such problem in My 73k tab S9
Maybe the issue increase tomorrow and will trouble me😔
Have got this Tab For My Animation work And Meetings !! ..
Please samsung Team Have a Look on This issue !!

Isn't Samsung Tab S9 IP68 ?? Which means dust and waterproof?? 
7 Comments
sumitbhandari
Active Level 2
Tablets
Visit Service Centre
PixelTech
Active Level 6
Tablets
Will they Replace?? Because ip68 means Dust and waterproof
ch4A
Active Level 8
Tablets
Front camera in purchasing Galaxy products.
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PixelTech
Active Level 6
Tablets
??? What? , My Tab S9 camera is working well ,but the space between camera lens and screen have a dust , which makes photos worst 😔.
I am disappointed since Tab S9 is IP68, also I purchased this 2 months ago..
Ip68 means , dust and waterproof device , how it's possible in this device??
cs_member10
Moderator
Moderator
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Tablets

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you the IP68 rating means that certain Galaxy devices are protected against dust, dirt, and sand, and can be immersed in water up to a depth of 1.5 meters for up to 30 minutes. This makes them suitable for use in various outdoor activities and adventures. However, it's important to note that this rating is based on tests conducted in freshwater and doesn't guarantee complete protection in all environments, such as at the beach or in a swimming pool.

Moreover, regarding the camera issue, we request you kindly visit the service centre for a physical inspection of your device. So that they can check the exact issue with the device and fix it at the earliest.

You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

PixelTech
Active Level 6
Tablets
??? I know Ip68 well , I just want to know how my TabS9 camera got dust inside the lens ??
ch4A
Active Level 8
Tablets
Front camera are possible to camera launcher.
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