BUG SAMSUNG TAB S8

[itsadarsh]

Hi Samsung Team,

I would like to inform you about a bug which i explored on Samsung Tab S8 WIFI model, So here it goes..

1) Screen will flicker while watching video on 4k 60 FPS on youtube while adaptive motion is on (120hz).

This is beacause of frequency mismatch which is happening due to 60 fps video. If you will turn off adaptive motion in settings, then flickering will not happen. Also with adaptive motion on and watching 4K video which are not 60 fps, there will be no flickering. 

Hope my research on this bug will help your team to fix the issue in the software update.

[HimalyaPhotography]

Get remote technical support if your product is with in warranty period.

Use MY GALAXY app or Samsung Memeber app.

[itsadarsh]

But it's a software issue, so i think they have to give software update

[HimalyaPhotography]

I was suggesting it so that samsung engineer can get your concern noted 📝.

Sometimes they resolves these concern at home only via remote connections.

[cs_member8]

Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. Please follow the easy troubleshooting steps which might help to solve the issue.

Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Display.
Step3: Adjust the brightness.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to us.
Warm Regards,
Samsung Customer Support.