Original topic:

One ui 7 Bugs in S tab A9 plus

(Topic created on: 05-25-2025 08:32 PM)
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Anonymous
Not applicable
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Tablets
Last year I bought this S tab A9 plus, simultaneously I also bought a keyboard and mouse combo which we can connect via dongle recover. It worked perfectly upto 21 st may... I connect the dongle with otg in my tab so that I can use my keyboard and mouse, but after update of one ui 7 which I got on 22nd of may....I can't use my keyboard and mouse in my...tab, I exactly don't know what is the reason behind it....but I tried many times changing my tab settings, my otg and my keyboard mouse batteries too, but it is not connecting.......but when I connect the otg with dongle in my 5 year old samsung phone it worked perfectly. Please if anyone of you know what the actual problem is....Please tell me the solution so I can fix it.....


Thank you 
2 Comments
cs_member10
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Dear Samsung Member,

Greetings from Samsung Customer Support!

We request you kindly share the log file. Also, share the video clips and images for better understanding. This will help us to investigate further and resolve this issue.

To share the log file: Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> Select the appropriate issue category> Type your query and send.

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

prajwal24
Beginner Level 2
Tablets
Same issue here after the update of one ui 7 otg is not getting connected