A9 plus tablet not connecting to jio 5G

[krishnact]

Hi 

My A9 plus tablet not connecting to jio 5G.

Any one facing same problem?

How to fix this issue

[cs_member10]

Dear Samsung member,

Greetings from Samsung customer support.

Kindly follow the easy troubleshooting steps which might help to solve the issue.

Check device network in open area

Check device network mode settings
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend to set device network mode as 5G/LTE/3G/2G (auto connect) mode.

Check network operator settings
Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on Network operators.
Step5: Select automatically.
Note: We recommend to set device network operators as automatically.
Step6: Tap on OK.
Step7: Registered on network.

Check SIM cards
Kindly do check same SIM card in another phone or another SIM card in same phone to verify the issue.

Update device software (If Software update available): https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

Reset the device: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-res...

In case the issue still occurs. Please visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Warm Regards,
Samsung Customer Support

[satish_sharma_hp]

Hellow My A9+ 5G tab not connecting to Jio5G after trying every possible settings and after followup samsung support steps. How to resolve 5G connection

[krishnact]

Contact Jio customer care they will reset network settings from thier side

[satish_sharma_hp]

👍

[abhaypatel001]

How can I contact

[krishnact]

Dial 198

[abhaypatel001]

How can I reset

[abhaypatel001]

Tell me

[satish_sharma_hp]

Finally 5G signal issue in Galaxy A9+ Tab resolved by Jio customer care